Withdrawal & Refund Policy
Refund Policy Table
If the course has been confirmed (confirmation email has been sent to the student).
| Percentage of [the aggregate amount of the Course Fees and Additional Fees paid under Student Contract] | If a student’s written notice of withdrawal is received | |
| 1 | [0%] | Once the payment has been made. Student can change to a later course. 1-year validity. |
| 2 | [0%] | After the Course has started. |
If the course is not confirmed yet (confirmation email has not been sent to the student).
| Percentage of [the aggregate amount of the Course Fees and Additional Fees paid under Student Contract] | If a student’s written notice of withdrawal is received | |
| 1 | [75%] | More than [30] days before the Course Commencement Date |
| 2 | [50%] | [29 to 8] days before the Course Commencement Date |
| 3 | [25%] | [1 to 7] days before the Course Commencement Date |
| 4 | [0%] | After the Course Commencement Date |
If the course has been postponed once (postponement email has been sent to the student).
| Percentage of [the aggregate amount of the Course Fees and Additional Fees paid under Student Contract] | If a student’s written notice of withdrawal is received | |
| 1 | [50%] | After receiving the first course postponement email |
| 2 | [25%] | [1 to 7] days before the Course Commencement Date |
| 3 | [0%] | After the Course has started. |
If the course has been postponed twice (confirmation email has been sent to the student).
| Percentage of [the aggregate amount of the Course Fees and Additional Fees paid under Student Contract] | If a student’s written notice of withdrawal is received | |
| 1 | [100%] | After the student has received the postponement email |
*Any postponements during the CB period (April 7 - June 22) won't be considered as such.
If the course has been called-off (cancellation email has been sent to the student).
| Percentage of [the aggregate amount of the Course Fees and Additional Fees paid under Student Contract] | If a student’s written notice of withdrawal is received | |
| 1 | [100%] | After the student has received the called-off email |
Refund Procedure
- Student completes the Refund request form available at the front desk and upon completion of the form, submits it to the front desk receptionist.
- On receiving the Refund request form, LINGO will proceed to seek approval for the refund. Meeting(s) with the student involved may be arranged if necessary. If the student is not of legal age, the parents/guardian will be notified.
- If the refund is not approved, a representative from our school will contact the student or representative to explain the outcome and reasons for the decision
If the refund is approved, a representative will inform and notify the student through phone or email about the decision and arrange a date for the student to visit the school and sign on the Refund request form to collect the cheque.
Dispute Resolution Policy
LINGO has a documented close-loop feedback and complaint management system in place to gather and address all feedback/complaints received (either from the public, staff or students).
We treat students' grievances, disputes and appeals as our important feedback. We have staff specially assigned to manage students' welfare, including the handling of their feedback and complaints according to our procedures. We are committed to resolving any feedback/complaint received within 21 working days. If the complaint is not resolved amicably within the stipulated period, it will be channeled to Singapore Mediation Centre (SMC), Singapore Institute of Arbitrators (SIArb) or the Small Claims Tribunal for mediation.
Dispute Resolution Process Flow Chart
