Questions, answered.

Lesson duration depends on the language and on whether the class falls on a weekday or the weekend:

• Japanese: always 1.5 hours per lesson, regardless of the day.
• Indonesian: always 2 hours per lesson.
• All other languages: 1.5 hours per lesson for weekday classes, and 2 hours per lesson for weekend classes.

Term duration depends on the language you are studying:

• Japanese: 15 hours per term.
• Indonesian: 20 hours per term.
• All other languages: 18 hours per term.

No. A class schedule cannot be switched once the term has commenced. Please make sure your chosen class slot fits your schedule before you enrol.

Small groups of no more than eight students. The eight-student cap applies to on-site and live online classes alike, and to adult groups and teen groups.

Almost every class is hybrid: the same lesson is taught in the classroom at United House, 20 Kramat Lane, and live online. Choose Onsite or Online when you enrol, and you may move between the two during the term.

A class marked online only is taught over video with no classroom attendance.

Lingo group classes follow the CEFR, from A1 to C1. If you are unsure of your level, book a language placement assessment: a short assessment and a conversation with a teacher place you in the right group — not too easy, not too difficult.

Yes. Kids and teens learn in their own groups, after school and at weekends, with the same eight-student cap. Secondary-school students preparing for the O-Level Mother Tongue paper can join the Mother Tongue in Lieu programme.

Yes. Zoom recordings are available for self-revision, to help you catch up or review your material.

Access to Zoom recordings is priced at S$54.50 per term. The recording fee is an optional paid add-on and is never included in the course fee.

Yes. German language classes do not have recordings available under any circumstances. All other languages have full recording access upon payment of the S$54.50 per-term recording fee.

Request the Zoom recordings for your course from the school administrator through the contact page, by phone on +65 6222 0583, or on WhatsApp. Access is released once the S$54.50 per-term recording fee is paid.

Yes. Makeup classes can be arranged according to the Lingo makeup class policy.

Makeup class fees are charged per hour and vary by language:

• Spanish and Thai: S$65.40 per hour.
• Indonesian and Malay: S$43.60 per hour.
• All other languages, including Japanese and German: S$54.50 per hour.

To move on to the next term, you may miss up to two classes, and a maximum of two makeup classes is permitted. The school recommends one hour of self-study before the next class as the quickest catch-up.

Contact the school administrator to arrange a one-to-one makeup class with your language trainer. The makeup class is charged at the hourly rate for your language shown above.

You are allowed to stop your lessons mid-way. However, if you wish to redo and continue the module at a later date, you will need to pay for the lessons you already attended.

The rejoining fee is calculated as: (Total Course Fee ÷ Total Number of Lessons) × Number of Lessons Attended.

For example: if your course fee is S$100 for 5 lessons, and you attended 2 lessons before stopping, you must pay S$40 to redo the module later.

The price published for a class is the nett course fee: tuition, the textbook where the class uses one, and 9% GST. Optional additional purchases offered on a class are added only if you tick them at checkout.

A private lesson also carries a registration fee, which is shown separately at checkout.

Enrol directly on the class schedule. Payment is taken securely by HitPay, which accepts major credit and debit cards and PayNow. All charges are in Singapore dollars (SGD) and include 9% GST.

Yes. Every price shown on the class schedule includes 9% GST.

Your seat is reserved when you submit the enrolment form, but the enrolment is confirmed only after HitPay confirms the payment. When you return from HitPay, the page shows “Checking your payment” while Lingo verifies the transaction with the payment provider.

If the payment has not cleared, the enrolment stays pending. Lingo never shows a booking as confirmed before the payment provider confirms it.

The refund percentage depends on when Lingo receives your written notice of withdrawal:

• 75% — written notice received more than 60 days before the course commencement date.
• 25% — written notice received before, but not more than 60 days before, the course commencement date.
• 10% — written notice received after, but not more than 7 days after, the course commencement date.
• 5% — written notice received more than 7 days, but not more than 14 days, after the course commencement date.
• 0% — written notice received more than 14 days after the course commencement date.

A 3% administration charge applies to the refundable amount, refunds are processed within 7 working days of the request, and a seven-working-day cooling-off period applies from the date the contract is signed. Full details are in the refund policy.

The class schedule lists every current intake. Filter by class type — Group, Private or Trial — and by language. Each class shows its start date, weekly days and time, seats left and nett fee; choose Enrol to open the enrolment form without leaving the page.

No. You can enrol as a guest: the form asks for your name, email, phone number and, for a paid class, your home address. No login is required.

Choose Join the waitlist. The waitlist asks for your name and email only, takes no payment, and shows your position in the queue. Lingo emails you as soon as a seat frees up in that class.

Yes, where Lingo runs one. Trial classes appear on the class schedule under the Trial filter. A free trial is a single free session with no payment taken — it is a registration, never a purchase — and a phone number is still required.

No. Not every language or programme runs a trial class. Every language does offer a language placement assessment, which checks your current level and recommends the right class and start date.

Private lessons are flexible: at checkout you choose your weekly days and a preferred time window, and Lingo matches you with a teacher.

A private course is charged at an hourly rate × total hours, plus the registration fee. Each private class runs for a minimum of two hours, and a class must be rescheduled with the trainer at least 24 hours in advance.

MTL classes run as four terms of ten sessions in the calendar year, skipping public holidays and the 1–30 June break. A student joining mid-term is charged only for the sessions left in the running term plus the term after it.

When you return from HitPay, the page checks the payment automatically and shows the enrolment as pending until the payment provider confirms it. If you closed the page, contact Lingo with your student name, the class and your payment reference, and the school will verify the payment with HitPay and confirm the booking.

No. There is no self-service edit or cancellation for a booking made online. Contact Lingo on +65 6222 0583 or through the contact page and the school will amend the booking or start the withdrawal process with you. Refunds follow the refund policy.

Yes. A certificate of completion is issued on the last day of class, provided you attended at least 80% of the lessons.

Lingo uses the CEFR, from A1 Beginner to C1 Advanced for group classes. Each course is designed as one clear step; the CEFR framework page explains what you can do at each level.

Yes. Self-paced learning gives you pre-recorded lessons, quizzes and video submissions on your own timetable, while a dedicated trainer follows your progress and gives feedback.

United House, 20 Kramat Lane, #05-05, Singapore 228773 — a short walk from Dhoby Ghaut and Somerset MRT stations. Directions and contact details.

Call +65 6222 0583, message the school on WhatsApp, or send a note through the contact form. For a booking or payment query, include the student name, the class and your payment reference so the school can trace the transaction.

Yes. Corporate language training is designed around your team’s language, level mix and working hours, and delivered at your office or online. Lingo has trained teams at more than 3,000 companies in Singapore; send an enquiry through the contact page.